FAQs

Frequently Asked Questions

General Questions

What if a back-ordered item is no longer available?

Should a back-ordered item be discontinued, we will promptly notify you and attempt to source a suitable replacement. If we cannot find an adequate alternative, we will cancel your order and inform you immediately.

Do your prices change over time?

At Tech Atlantix, we employ a sophisticated electronic system to continuously monitor our distributors for the best available prices and stock levels, ensuring that we consistently offer competitive pricing. For more details, please see our pricing policy in the Terms and Conditions.

What are the options for placing an order with Tech Atlantix?

: Orders can be placed through our e-commerce website, or alternatively, you can order via phone, fax, email, or postal mail. You can find the necessary contact details under our Contact Information section.

What is the typical processing time for orders?

At Tech Atlantix, most orders are processed immediately. For orders within the U.S.A., they typically ship on that business day if you place your order before 3:30 pm PST, Monday to Sunday. In-stock orders are usually processed within minutes after placement.

What payment methods are accepted at Tech Atlantix?

To enhance payment security, Tech Atlantix may limit, delay, or cancel credit card transactions that are billed or shipped to foreign addresses due to fraud risk. We may require payments to be made through our PayPal account or via wire transfer.

Other Questions

Which credit cards are accepted by Tech Atlantix?

Tech Atlantix accepts all major credit cards such as American Express, Visa, and MasterCard. Please note that verification for these cards can take up to 7 business days.

: Is it possible to modify or cancel my order after it has been placed?

You may modify or cancel your order within a specified timeframe. Please get in touch with our Customer Service team if you require support. Please note that if an order is being processed, you may not cancel or modify it.

Does Tech Atlantix ship internationally?

Yes, we offer international shipping. For detailed information on delivery times, fees, and procedures related to customs, please visit our Shipping Methods page.

What should I do if I receive a defective product?

: If the product you is defective, please get in touch with our Customer Service team right away. We will assist you with the return and replacement process to ensure you receive a functional product promptly.

How can I track my order?

After your order has been shipped, we will send you a confirmation email that includes tracking information, allowing you to monitor your order’s delivery status.

Are there any warranties on the products sold by Tech Atlantix?

Yes, most products sold by Tech Atlantix come with a manufacturer's warranty. Details regarding the duration and coverage of the warranty can be found on the product pages or included in the product packaging.

Can I return a product if I’m not satisfied?

Yes, if you are not satisfied with your purchase, you may return the product within a specific period, provided it meets our return conditions. If you require more information on returning an item, read our Return Policy